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We take it
very personally indeed!
When you
ring any of our offices during business hours, you will be connected to one of
the people that will take it very personally.
What we
mean is that who ever takes your call will make sure that it is seen through
till your system is running, your hardware and data are properly, reliably
protected.
Even after
hours your call will be taken by paging service and you will be contacted within 15
minutes of placing a call.
You will
talk to the experienced person (even the one you ask for if you have already
dealt with us) that knows the UPS (even your site if you are existing customer)
and how to assist you.
At no stage
you will be asked to repeat your problem and you will be talking to the same
person till the resolution of it.
As our
existing customers would know, whatever are your requirements, service/repair,
new equipment or simply advice the person you know will deal with it and
provide solution to your needs. |
